Refund policy

HUEVELLE Return & Refund Policy.

Returns

We accept return requests within 14 days of delivery for products that are unopened, unused, and in their original sealed packaging.

For hygiene and safety reasons, contact lenses that have been opened, worn, used, or removed from their original sealed packaging cannot be returned or exchanged due to a change of mind, color preference, or appearance.

Color appearance may vary depending on your natural eye color, lighting, and surroundings. Differences in how a shade appears are not considered a product defect.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your order is damaged, defective, or you received the wrong item, contact us at shop@huevelle.com as soon as possible.

Please include your order number and clear photos of the product and packaging so we can review the issue.

If we determine that the item is damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund.

Return Authorization

Before sending any product back, contact us at shop@huevelle.com. Returns sent without contacting us first may not be accepted.

If your return is approved, we will provide instructions on where and how to send your return.

Refunds

Once an eligible return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Order Cancellations

We process orders quickly. If you need to cancel an order, contact shop@huevelle.com as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.

Questions

For questions regarding returns, refunds, damaged products, or your order, contact us at: shop@huevelle.com